Support

SHIPPING & HANDLING

  • How much is shipping?
    • Shipping is FREE for ALL orders (including international orders!) 

  • How long will the shipping take?
    • Shipping times are dependent on where you live. NOTE: Shipping times may be slightly delayed or affected by COVID-19. 
    • USA: ~2-7 days via USPS 
    • INTERNATIONAL: ~4 – 15 days. 

  • Where is my tracking number? 
    • You will automatically receive your tracking number via email when your order has been shipped. 

  • The tracking number shows delivered but I did not receive the item. What do I do?
    • Please contact us immediately using the chat bot located on the bottom right of the website. We take this issue seriously and will be investigating with the shipping carrier. 

  • What’s your return policy?
    • We accept returns within 7 days of receiving the product. Returns are only available for damaged or defective items. If the item is damaged by the customer, we are not able to accept the return. Returns are free of charge
    • If you would like to return an item, please contact our Support Team via the chat bot located on the bottom right of the website.

PAYMENT: 

  • What forms of payment do you accept?
    • We accept Paypal, VISA, American Express, Mastercard, Discover, and Cryptocurrency (Bitcoin, LiteCoin, Ethereum, etc.) and more! 

OTHER QUESTIONS OR NEED HELP?

Our Rukkai team is dedicated to provide top tier customer service to have you satisfied with your shopping experience!

  • I need customer support! Where is the live chat bot? 
    • If you have any questions, concerns, or comments feel free to hop on our live chat bot; available by clicking on the chat bot icon at the bottom right of your screen!  
    • If live chat is unavailable, it means no operators are online at that time. If this happens, simply leave your email address along with your message in the chat and our operators will get back to you within 1-3 days or less

  • Our Rukkai team is dedicated to provide top tier customer service to have you satisfied with your shopping experience!

Thank you for visiting Rukkai!

Can't find the answer to your question? Please email admin@rukkai.com and we will get back to you within 1-3 days.